Terms and Conditions Summary

(A Summary of our Terms and Conditions in Plain English)

For your ease of use below is a summary of key areas of particular importance to be aware of prior to using the ParcelSave service.

We do advise that you read the full terms and conditions (at the end of this summary) before joining the scheme.

Service level outline & restrictions

• Next Working Day Delivery
• Maximum consignment weight: 25kg
• Maximum parcel dimensions: 120x60x60cms
• This is not a guaranteed service.

This means that although your item will go through the Nextday Delivery System, ParcelSave cannot be held responsible if this service level is not achieved by the Carrier.

Compensation or refunds are not available for late/non deliveries or collections.

Service is subject to ParcelSave Selling Policies & Carrier's Conditions of Carriage.

£5.95 per parcel rate applies to UK Mainland only, this excludes:

• Northern Ireland, Scottish Highlands & Islands, Southern Scotland for exact areas see zone map or call ParcelSave for confirmation
• Channel Islands, other Offshore Islands
• Isle of Wight & Isle of Man
• Competitive prices are available for these and many other destinations including European and International shipments.

Cut-off time for booking collection will be defined by your local depot, this may often be earlier than expected for some remote areas.

All prices quoted are per parcel / single package only.....NOT PER CONSIGNMENT.

Multiple items to send

• If you wish to send more than one parcel to the same delivery address consolidate all items into one box, ensuring size & weight limitations are not exceeded.
• Ensure that your item is marked clearly with the destination address only.
• Should your consignment exceed the size & weight limits, it may not be delivered on time.
• The right is therefore reserved to charge for costs resulting from abuse of our services, as per our Terms of Trade (Business Post Terms & Conditions).
• We will initiate a dispute against any customer who does not comply with our request/s within 7 days.
  

Collection attempts

• Business collections: 1 attempt
• Business deliveries: 1 delivery attempts then card left
• Residential collections: 1 attempt
• Residential deliveries: 1 delivery attempts then card left
• Further collection / delivery attempts will result in additional charges which will be invoiced accordingly at our normal rates.

Tracking

• A unique consignment number is available for all deliveries. This number comes from the consignment book issued to you on opening your account.
• An online tracking facility is available on the homepage or via www.businesspost.biz
• Tracking can be also be performed via your local depot, this number is supplied to you on opening your account.
  ParcelSave does not track your parcel for you, but should you be unable to successfully track your delivery, we will gladly assist.
  

Insurance

• Standard insurance is included for loss or damage. Cover is £10.00 per kilo
  Additional insurance for high-value items is available at £6.00 per unit to a maximum of ten units. One unit is equal to £1,000 worth of insurance.
• You will not receive an insurance policy if you purchase extended cover.
• Please ensure your item is properly packaged, as this will affect potential claims
• All decisions on compensation are at the discretion of the Carrier, not ParcelSave
• Each claim is subject to an excess of £35.00.
• Items not covered by insurance include all glassware (mirrors, bottles, kitchenware etc), ceramics. If you are in any doubt as to the suitability of your dispatch please call ParcelSave.
  

Terms of contract and payment

To join the ParcelSave scheme we ask all potential members to acknowledge that they have read and understood the terms and conditions. These terms and conditions are the same as our selected carrier's terms and conditions with the exception of invoicing and payment.

For any scheme such as ours to work it is a fundamental requirement that payments are made promptly and on time. Any member who is late paying will incur a penalty charge and will either be removed from the scheme or will have to pay a deposit to remain a member of the scheme. Our payment terms are currently strictly 14 days unless agreed otherwise in writing by ParcelSave.

In the event of a disputed invoice the dispute must be raised by email to accounts@parcelsave.com. 

Please note that all submissions must be made within 14 days of date of invoice.

Your query will then be raised with Business Post and on receipt of a credit note we will then issue a credit to your account. 

ParcelSave WILL NOT allow payment to be withheld as a result of service issues, failures or problems.

Claim procedure

Claim forms are available on request from your local Business Post depot and must be submitted to Business Post with 21 days of the date of delivery or the due date of delivery (as appropriate).

Any claims outside of this will be rejected by Business Post.

Depending on the nature of your claim you must inform Business Post either within 3 or 7 days (see below for clarification):

• 3 Day claim - Applicable if there is a proof of delivery and this has been signed as goods being received in good condition.
• 7 Day claim - Applicable if no POD is available, therefore whole consignment is lost or mis-delivered.
  Should you require any guidance with your claim, please call ParcelSave customer services or your local depot.

Consequential Loss

We will in no circumstances be liable to you for pure economic loss, or loss of profit, business, sale, market, good will and like loss, whether direct or indirect and whether caused negligently or otherwise.

Items restricted from transit

The list below is a guide to items that cannot be sent via the ParcelSave service. This list is not exhaustive and if you are in any doubt please check with your local depot before arranging collection.

• Explosives
• Compressed gasses
• Flammable liquid
• Flammable solids
• Oxidizing substances
• Organic peroxides
• Toxic and infectious substances
• Radioactive materials
• Corrosives

Unauthorised account usage

Any attempt to send parcels through the ParcelSave scheme, other than by the approved process (see below), will result in a surcharge of £50 per instance of misuse. This surcharge is in addition to the standard ParcelSave charges incured by use of the scheme.

Examples of misuse are (this list is not exhaustive):

• Attempted / Actual use of account whilst on hold, suspended or closed.
• Reselling of the ParcelSave scheme via a third party without the prior written consent of ParcelSave.
• Use of the ParcelSave scheme with prior knowledge of pending liquidation / administration

Full Terms and Conditions